Field Connection Specialist II

ImOn Communications has been the LOCAL choice for high-speed Internet, cable TV, and phone in Eastern Iowa since 2007. Since then, we have expanded our network to provide fiber Internet services to more than a dozen communities in Iowa and beyond! As we grow our network, we are looking for a Field Connection Specialist II to join our team. 

At ImOn, you will be part of a workplace that values relationships with colleagues, customers, and our community. Our culture is focused on fostering a fun and rewarding work environment where you’ll help our team create connections, one person at a time.

The Field Connection Specialist II installs, operates, inspects, maintains, and services digital, cable, high speed data and digital phone equipment. In addition, they will communicate with customers on-site, encouraging them to upgrade equipment or service packages. 

Essential duties and responsibilities include but are not limited to:

• Set-up service for customers, installing, connecting, or adjusting equipment.
• Test equipment to ensure proper functioning.
• Travel to customers’ premises to install, maintain, or repair electronic reception equipment or accessories.
• Measure signal strength at utility pole or customer premises, using electrical test equipment.
• Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
• Access specific areas to string lines or install terminal boxes, auxiliary equipment, by climbing ladders or entering crawl spaces.
• Explain cable service to subscribers after installation and collect any installation dues that are due.

We are looking for people with:

• At least 2 years of experience in install/service in telecommunications or similar industry.
• High-school diploma or equivalent GED or work experience
• Must have a valid state issued Driver’s License.
• Ability to run full route of service (scheduled and unscheduled routes)
• Understanding of Multiple Dwelling Units (MDU’s)
• Good Communication Skills: Job Requires effective communication with customers and coworkers.
• Social Orientation: Job requires being personally connected to customers, colleagues, and communities we serve.
• Leadership: Job requires creativity and willingness to lead, take charge and offer opinions and direction.
• Attention to Detail: Job requires being careful about detail and thorough in completing work tasks.

It is a plus if you have:

• NCTI or SCTE certification 
• Advance knowledge on signal meters and light meters (MER/BER, OFDM, Packet loss/Throughput) 

At ImOn, we'll hook you up. We offer our employees a full benefit package to include:

• A 401k plan with up to a 4% company match.
• Insurance benefits that include multiple health insurance plans to choose from, Dental insurance, free Vision insurance and Life/Disability insurance.
• A robust wellness program that offers annual health screenings as well as fitness incentives.
• Work/Life balance that includes several different types of paid time off such as paid holidays, vacation time, personal time, volunteer time off as well as parental leave and bereavement leave.